Welcome to Gemstone Paintings. By using this store, you agree to comply with the following terms and conditions:

1. Definitions

"Store": Refers to the Gemstone Paintings online store.
"Customer": Any person who uses or purchases from the store.

2. Use of the Store

The website must be used lawfully and must not be abused, and artworks may not be copied or used without permission.
The store reserves the right to modify or update these terms at any time.

3. Pricing & Payment

The store is not subject to VAT; all artworks offered for sale are exempt from value-added tax.
Shipping costs are clearly displayed before completing the order.

4. Shipping & Delivery

Orders are shipped within the timeframe specified for each product.
Delivery time may vary depending on the shipping company and the customer’s location.

5. Returns & Exchanges

The customer has the right to request a return within the period specified according to the store’s policy.
The customer bears the shipping cost for returns if the issue is not caused by the store.
Returns will not be accepted for artworks that have been used or opened.
Customized products made specifically upon customer request cannot be returned.
The customer is allowed to exchange the product within (7 days), provided that it is in its original condition, unused, and unopened.

6. Order Cancellation

7. Data Protection

The store is committed to protecting customer data and using it only for order processing purposes.
Data will not be shared with any third party except for shipping or payment purposes.

8. Errors

In case of any pricing or order errors, the store reserves the right to correct them and contact the customer.

9. Contact & Complaints

Customers can contact the store via email or the communication channels provided at the bottom of the store.
Complaints are processed as quickly as possible.

10. Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia and the E-Commerce Regulations.